Write to us and our lawyers will help you get your money back
Chargeback is successful in 90% of cases with us
The money is returned directly to the victim of the broker
Crediting period - from 1 day to 2 months
Chargeback is the right way to get your money back
If a broker is cheated, you can go to the police or court. But this will do nothing. The only way to get your money back is to start a Chargeback.
Chargeback is the reversal of a card-to-account transfer. If the fraudster promised you golden mountains, but in reality dragged you to the financial bottom, punish him.
Chargeback is a legal way to get your money back from your broker
AscendEX
Despite its reputation, users sometimes encounter issues on any platform, whether it’s account blocking, technical glitches, or refusal to process withdrawals. If you’ve faced similar difficulties while working with AscendEX and believe your rights have been violated, don’t lose hope – recovering your invested funds is possible.
Our team specializes in fund recovery from financial platforms. We offer a comprehensive approach depending on how you funded your account:
1. Chargeback through the bank (if you deposited via Visa/Mastercard/MIR):
-
We will prepare and file a legally sound dispute claim with your bank. The chargeback procedure can be initiated up to 540 days from the date of the transaction.
-
We will gather strong evidence: screenshots of your personal account, correspondence with support, and transaction receipts. A chargeback is your protection against unfair services, as provided by payment system rules.
2. Cryptocurrency Transaction Analysis:
-
If you funded your account using cryptocurrency (BTC, ETH, USDT, etc.), we will conduct an investigation into the blockchain.
-
Our specialists will track the movement of your funds and attempt to identify the final wallets where the coins ended up for further legal actions.
3. Interaction with Regulators and Law Enforcement:
-
We will assist in drafting and submitting official complaints to financial supervisory authorities in countries where the exchange has a legal presence (e.g., FinCEN in the USA). This creates additional pressure on the company and officially documents your issue.
How to Start the Refund Process:
-
Contact us as soon as possible via the feedback form on our website or by email.
-
Attach all available information to your request:
-
Screenshots confirming your deposits.
-
The history of your correspondence with AscendEX representatives.
-
Your account details.
-
Bank statements or hashes (IDs) of crypto transactions.
-
Act immediately! The sooner you start the process, the higher your chances of successfully recovering your money. Don’t let problems remain unresolved.