Write to us and our lawyers will help you get your money back
Chargeback is successful in 90% of cases with us
The money is returned directly to the victim of the broker
Crediting period - from 1 day to 2 months
Chargeback is the right way to get your money back
If a broker is cheated, you can go to the police or court. But this will do nothing. The only way to get your money back is to start a Chargeback.
Chargeback is the reversal of a card-to-account transfer. If the fraudster promised you golden mountains, but in reality dragged you to the financial bottom, punish him.
Chargeback is a legal way to get your money back from your broker
Darkex
Even on reliable exchanges like Darkex, issues can sometimes arise—a deposit doesn’t appear, a withdrawal is delayed, or you suspect unauthorized activity on your account. If you’ve encountered a problem and feel stuck, remember that there are pathways to resolution and recovery.
Our team is experienced in helping users navigate issues with digital asset platforms. We can assist you based on the specifics of your situation:
Chargeback for Fiat Deposits (Visa/Mastercard):
- If you funded your account by purchasing crypto directly with a credit or debit card and the service wasn’t rendered correctly, a bank chargeback may be an option.
- We can help you prepare the case and gather the necessary evidence, such as transaction records and communication with support, to file a dispute with your bank.
In-Depth Blockchain Transaction Tracing:
- If a crypto deposit or withdrawal went missing, we can conduct a detailed analysis on the blockchain.
- Our specialists can trace the funds to their ultimate destination, which provides crucial information on whether the error was a user mistake (e.g., wrong address) or a problem on the platform’s end.
Filing Official Reports:
-
For more serious issues, such as a suspected account breach, we can assist in formulating and filing reports with the appropriate cybercrime divisions and regulatory bodies. This creates an official record of the event.
How to Start the Process:
-
Reach out to us through the contact form on our website or by email. Please use a clear subject line like “Assistance with Darkex Account Issue.”
-
Provide all relevant documentation you have:
-
Screenshots of the transaction or error.
-
Any Transaction IDs (TXIDs) or Hashes.
-
Your support ticket number and correspondence with Darkex.
-
Wallet addresses involved.
-
Don’t Delay! The world of crypto moves fast. Addressing issues promptly and methodically significantly increases the likelihood of a successful resolution.